Delivery
At Brand Blues, we are committed to delivering high-quality products and services in a timely manner. Delivery timelines may vary based on product availability, customization requirements, order quantity, and delivery location.
Order Processing
- Orders are processed after payment confirmation and design approval (if applicable).
- Customized and personalized products require additional production time.
- Bulk orders may have extended production schedules based on quantity and specifications.
Estimated Delivery Timelines
- Standard Products: 3–7 business days
- Customized Products: 7–15 business days
- Bulk Corporate Orders: 10–20 business days
- Signage, Branding & Installation Projects: Timeline will be communicated based on project scope.
We offer delivery across India through trusted shipping and logistics partners. While we strive to meet all estimated delivery dates, delays caused by courier services, weather conditions, public holidays, or other unforeseen circumstances may occur and are beyond our control.
Customers are advised to inspect their orders upon delivery and report any damage or discrepancies within 48 hours of receiving the shipment.
Return & Exchange Policy
Customer satisfaction is important to us. Returns or replacements may be accepted if the product received is damaged, defective, or different from the item ordered.
Due to the customized nature of many of our products and services, including personalized gifts, branded merchandise, printed materials, embroidered apparel, signage, and custom-made items, returns and refunds are generally not accepted once production has begun or the order has been delivered as approved.
To request a return or replacement, customers must contact us within 48 hours of delivery and provide order details along with clear photographs of the issue. After review and approval, our team will provide further instructions regarding replacement or resolution.
Refund Policy
Approved refunds will be processed within 7–10 business days after inspection and approval. Refunds will be issued through the original payment method whenever possible. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may be cancelled before production or customization begins. Once printing, branding, embroidery, engraving, manufacturing, or customization work has started, cancellations cannot be accepted.
For any questions regarding delivery, returns, exchanges, or refunds, please contact our customer support team through our Contact Us page.
